Automate processes outside core systems

Enterprises use core business systems — including ERP, CRM, and PLM systems — to manage data and automate important business processes. However, not all processes fit neatly into these systems, nor do all enterprises use these systems for all processes. Many important processes involve people who are not licensed users of the system, or they involve multiple business systems. Because core systems are hard to customize, organizations resort to inefficient manual workarounds to deal with these exceptions.

Key challenges

The key challenges to automating processes outside core systems are:

• Existing policies, rules, procedures, and roles are difficult to achieve, manage, and track because they are manual.
• Nonemployees, or users who don't have access to core applications, are unable to participate in processes when exception handling or personal interactions are required.
• Lack of process visibility, control, or accountability leads to bottlenecks and poor customer service.

The solution

The Adobe Intelligent Document Platform automates document-based processes that involve interaction by employees, customers, and partners, while integrating the data back into core systems at each step along the way. The platform supports roles that map to an organization's policies and business rules and provides the ability to track and manage processes for greater insight.